Return policy of the store espionage to look out


Returns and Warranty policy


HISPA IMPORTS DELUXE informs that in order to proceed to the return of products purchased through our website it is important to address the following considerations:

1.- It is IMPERATIVE that the user retain the original packaging, the invoice of the product and that the product is in perfect state of conservation.


2nd.-We will not accept changes in the products or refund the amount with signs of use, incomplete or manipulated. The use that is permitted for the acceptance of a return is the mere checking of the state of the device and the operation of the same.

3º.-In no case will accept a package sent to our warehouse freight prepaid. It is advised to conduct the delivery by registered letter and ensuring the goods to prevent damage and loss.

4th.-For the purposes of product return address is:

Look out

C/ Duque de Sesto 13

Madrid, 28009



5th.-It is absolutely mandatory to submit the proof of purchase for returns as to the formalities of collateral.

6th.- Prior to any shipment, please contact HISPA IMPORTS DELUXE through the Customer Care Center by calling at the telephone + 34 911369092 or by contacting through in order to fill the corresponding form.


Instructions for the repair products under warranty:

Repairs and replacements will be free of charge to the consumer provided that the product is in warranty and it is shown that the problem is due to a bug in the original manufacture. This gratuity shall include the necessary costs incurred to remedy the lack of conformity of the goods with the contract, such as shipping costs, costs related to labor and materials only when the customer is a final consumer.

HISPA IMPORTS DELUXE informed that when the purchase is made for businesses and/or professionals for the development of their activity, the guarantee of the products sold on the web page shall be subject to the maximum period of 6 months from the delivery of the product without prejudice to the provisions applicable by the Code of Commerce and Code Civil.

Only in the event that the user holds the status of consumer HISPA IMPORTS DELUXE be liable for any lack of conformity of the products marketed through during the period of 2 years from the delivery of the product in the terms established in the Royal Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. If the lack of conformity is made manifest by the consumer after 6 months from delivery will be the responsibility of the consumer to prove the lack of conformity already existed at the time of purchase of the product.

In any case, the warranty will apply if the lack of conformity has its origin in defects and/or damage caused by force majeure and/or installation and /or use not in accordance with the instructions of use and maintenance of the product.


The Technical Service will send you an R. M. A. which must be delivered together with the product signed by the customer. Once the goods are received at our warehouse and after checking the status of the same, HISPA IMPORTS DELUXE SL will review and analyze if the product is covered by the warranty. In the event that the product had as its cause the existence of any problem of operation covered by the warranty HISPA IMPORTS will proceed to the exchange of the same for another product of equal or more value. In the event that the product is found without stock would be offered a product of similar or superior characteristics, if so I would like the client to pay the difference in price relative to the highest value.


In the event that return of the product due to any other cause the amount of the refund will be deducted from all the expenses that have occurred when sending the product (courier service, cash on delivery) as well as a 5% corresponding to management expenses (commission for the transfer or return by POS)



The right of withdrawal with respect to the purchase of products on the website only will be awarded in the event that the buyer have the status of a consumer and provided that the nature of the acquired permits,


In accordance with the RDL 1/2007, of 27 march, by which approves the text refundido of the General Law for the Defence of Consumers and Users and other complementary laws, the consumer may withdraw within 14 calendar days from the receipt of the product in accordance with the provisions of the following paragraph. Also, HISPA IMPORTS DELUXE S. L. U. depending on the case, reserves the right to issue a voucher for the same amount to be redeemed within a period of one year by another product offered on our website.

To exercise the right of withdrawal the user must communicate within the withdrawal period, of its intention to withdraw from the contract. The consumer shall fill in and submit the model withdrawal form that is available on the web, or by any unequivocal statement that the consumer expresses his intention to cancel via postal mail to: Hispa Imports Deluxe S. L, Avenida Juan Sanchis Candela no. 28, 03015, Alicante, Spain.

In the event that the consumer exercises the right of withdrawal in accordance with these conditions and with the regulations of consumers, HISPA IMPORTS DELUXE refund the amount of the purchase in the same way in which it has been paid and within a maximum of 14 days from the receipt of the product and reserving the faculty, depending on the case, issuing a bond for the amount of the product to be exchanged for another during the term of a year.)

HISPA IMPORTS DELUXE informs that all the costs and risks linked to the return of the products shall be borne by the user/ consumer in accordance with article 108 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

Without limiting the foregoing, HISPA IMPORTS DELUXE informs you that in any case an exemption is provided for the exercise of the Right of Withdrawal in the following cases:

- Contracts for the supply of goods made according to the specifications of the consumer and user or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

- Contract for supply of goods sealed, which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery.

- Contracts for the supply of sound recordings or video recordings, discs and software which were unsealed by the consumer and user after delivery, as well as computer files, provided electronically, which may be downloaded or reproduced immediately for their permanent use.

- The supply of digital content not provided on a tangible medium where the performance has begun with the prior express consent of the consumer and user with the knowledge on his part of which it loses in consequence of the right of withdrawal

- Any type of software and/or phones parental control

- Products that have been manipulated or customized.


Last updated March 2017