GENERAL CONDITIONS OF CONTRACT
The following General Conditions of Contract, hereinafter referred to as the “terms and Conditions” regulate the contractual relationship between the company HISPA IMPORTS DELUXE S. L provided of C. I. F B57779423 and fiscal domicile at Avenida Juan Sanchís Candela no. 28, 03015, Alicante and the user who purchases the goods and/or services through the web page www.espiamos.com property of HISPA IMPORTS DELUXE S. L. U.
HISPA IMPORTS DELUXE informs that the following terms and conditions are also available to the user on a permanent basis in the cited web. We recommend the reading of this document, download and print for their conservation.
I. - General Aspects.
The general conditions are drafted in Spanish and are largely governed, among others, by the Law nº 34/2002, of 11 July, Services of Information Society and Electronic Commerce, and, in his case, by the Real Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
May only hire people over the age of 18 years in his own name and right, or, in his case, that of the legal person with legal representation. By accepting the present terms and conditions declares to be of age.
The object of this contract is the online contracting of products and services through the web page www.espiamos.com intended only for professionals in the field of private investigation and private individuals for corporate control and parental.
Not all users that hire through the web page www.espiamos.com you have the consideration of consumers. These effects are understood by consumers only to natural persons acting for purposes which are outside his trade, business, craft or profession and to legal persons and entities without legal personality that act non-profit in an area outside a commercial activity or business.
The realization of e-commerce through the web page www.espiamos.com implies acceptance of the general conditions of the contract.
HISPA IMPORTS DELUXE expressly prohibits the purchase and acquisition of any of the products for the commission of actions that may be constitutive of tort and/or crime. HISPA IMPORTS DELUXE will not be liable for the improper use of the products purchased in www.espiamos.com or for any interference in the privacy or secrecy of communications that may be performed.
Orders are made exclusively on the Internet in Spanish (castellano) through the web page www.espiamos.com.
Orders are processed from Monday to Friday from 9:00 h to 16: 00h. Orders placed on Friday after 14:00 h shall be processed on the following Monday.
For the purchase of any products and/or services offered, the user will be able to buy directly by “clicking” on the icon of the products that will be of interest to you. Once included in the basket, you can continue shopping by doing the same process.
Once the selection of products you will proceed to the process of execution of the purchase through which the user must fill the personal data form for our registration as a customer and facilitate the delivery of your order. Registration as a client, it assumes that the personal data are recorded so that further purchases will not be necessary to re-fill.
HISPA IMPORTS DELUXE SL informs you that it will archive the electronic document formalizing your order. In addition, the contractual information will be provided prior to the receipt of the products purchased, as the case may be, correct the erroneous data contained in your order. Also, HISPA IMPORTS DELUXE SL advised that once completed and sent the order will not be able to modify your purchase, without prejudice to the exercise of the right of withdrawal.
The invoice will be sent to you in paper format along with your order at the time of delivery.
IV.- Prices and Forms of Payment.
The prices of the products and/or services are those indicated on the web page including all the Value-Added Tax. The shipping costs shall be for the account of the customer except if the purchase is above 60 € (VAT not included).
HISPA IMPORTS DELUXE S. L. U. reserves the right to modify the price of products at any time. However, the products will be invoiced on the basis of the rates in force at the time of registration of orders (provided they are in stock).
All payments shall be made in euros by any of the following forms of payment.
The forms of payment will be by cash and credit card (Visa, Visa Electron, Master Card or credit and/or debit card, using a secure payment gateway over a secure server using the SSL protocol (Secure Socket Layer) by bank transfer. Please refer to the additional costs for the payment against reimbursement in the following section.
In any case, the customer warrants that it is authorized to use the payment card.
The SSL technology (Secure Sockets Layer) is a tool of SSL encryption that protects our Website and all transactions that can be carried through it safely. For more information you can refer to here: https://www.espiamos.com/content/compra-segura.html
V. - Costs and Service Delivery.
The package will be delivered to the address designated at the time of the order or in your case in the franchise of ASM or at the post office nearest to the residence, depending on the company in charge of the delivery, if they have been requested by the user.
The shipping costs shall be borne by the user in accordance with the rates indicated below. However, depending on the contracted service will be able to receive the package the next day before 14:00 h (for orders placed before 16:00h) or up to 72 hours if it has contracted the service more economical.
Products in stock will be processed and shipped within 24 business hours from the time of receipt of payment.
All shipments made through ASM are insured with a coverage extra, that is to say, in the event that the user receives a product damaged during transport and notify us within 24 hours from the delivery of the product, you will be sent a new one without charge upon pickup of the damaged product.
In the event that the shipment is made by Post, will be the client who need to hire the additional insurance, if required.
Shipments with destination the peninsula
- Economic service: 2,99€ VAT included you will Receive your order within approximately 3 to 5 days depending on the area of residence.It will be free if it exceeds the 60 € in your purchase.
- Express service 24 hours: 5,99€ VAT included. You will receive your order the next day before 20:00 h provided it is made before 16:00 h of the previous day. Orders placed after this time cannot be guaranteed. Otherwise it would be Friday before 20:00 h.
- Express service 13:30 hours: 9,99€ VAT included. You will receive your order the next day before 13:30 if and when they perform before 16:00 h. Otherwise it would receive the Friday before 13:00 h.
Shipments with destination to the Balearic Islands
- Urgent service for ASM:13,50€ VAT included. You will receive your order within 24-72 hours.
Shipments with destination Canary Islands, Ceuta and Melilla
- Urgent service for ASM:39,99€ VAT included. You will receive your order in a within 48-72 hours. Includes DUA
- Economic service:€ 17.5 per Kg. You will receive your order in 7 díashábiles. Will be through e-Mails (including DUA, and submission certificate). Each additional kg will cost 9,5€ (VAT Included).
Cash on delivery: shipping cash on delivery you will pay your order at the time of delivery. This form of payment has an additional cost of 4% commission (maximum 50€) that is charged by the transport company by the management. This form of payment is only available for Spain and Portugal. You are required to provide a contact phone number. If you choose this method, you is obliged to the acceptance and payment of the same. This service is not available for the Canary Islands, Ceuta and Melilla, nor for the Urgent service in the Peninsula.
All shipments will be made, of urgency, by transport companiesDHL, ASM, MRW, FEDEX, or UPS.The shipping price is calculated based on the weight of the package and the area.
For international shipments you can contact us by clicking HERE.
VI.- Returns and Warranty policy.
HISPA IMPORTS DELUXE informs that in order to proceed to the return of products acquired through the web page www.espiamos.com it is important to address the following considerations:
1.- It is IMPERATIVE that the user retain the original packaging, the invoice of the product and that the product is in perfect state of conservation.
2nd.-We will not accept changes in the products or refund the amount with signs of use, incomplete or manipulated. The use that is permitted for the acceptance of a return is the mere checking of the state of the device and the operation of the same.
3º.-In no case will accept a package sent to our warehouse freight prepaid. It is advised to conduct the delivery by registered letter and ensuring the goods to prevent damage and loss.
4th.-For the purposes of product return address is:
C/ Duque de Sesto 13
5th.-It is absolutely mandatory to submit the proof of purchase for returns as to the formalities of collateral.
6th.- Prior to any shipment, please contact HISPA IMPORTS DELUXE through the Customer Care Center by calling 911 369 092 or by contacting via this form for us to give you the instructions.
- Instructions for the repair products under warranty:
Repairs and replacements will be free of charge to the consumer or user if the product is in warranty and it is shown that the problem is due to a bug in the original manufacture. This gratuity shall include the necessary costs incurred to remedy the lack of conformity of the goods with the contract, such as shipping costs, costs related to labor and materials only when the customer is a final consumer.
HISPA IMPORTS DELUXE informed that when the purchase is made for businesses and/or professionals for the development of their activity, the guarantee of the products sold on the web page www.espiamos.com shall be subject to the maximum period of 6 months from the delivery of the product without prejudice to the provisions applicable by the Code of Commerce and Code Civil.
Only in the event that the user holds the status of consumer HISPA IMPORTS DELUXE be liable for any lack of conformity of the products marketed through www.espiamos.com during the period of 2 years from the delivery of the product in the terms established in the Royal Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. If the lack of conformity is made manifest by the consumer after 6 months from delivery will be the responsibility of the consumer to prove the lack of conformity already existed at the time of purchase of the product.
In any case, the warranty will apply if the lack of conformity has its origin in defects and/or damage caused by force majeure and/or installation and /or use not in accordance with the instructions of use and maintenance of the product.
The Technical Service will send you an R. M. A. which must be delivered together with the product signed by the customer. Once the goods are received at our warehouse and after checking the status of the same, HISPA IMPORTS DELUXE S. L. U. will review it and consider whether the product is covered by the warranty. In the event that the product had as its cause the existence of any problem of operation covered by the warranty HISPA IMPORTS will proceed to the exchange of the same for another product of equal or more value. In the event that the product is found without stock would be offered a product of similar or superior characteristics, if so I would like the client to pay the difference in price relative to the highest value.
In the event that return of the product due to any other cause the amount of the refund will be deducted from all the expenses that have occurred when sending the product (courier service, cash on delivery) as well as a 5% corresponding to management expenses ( commission for the transfer or return by POS)
The return of products acquired through the web page www.espiamos.com as well as, in your case, the right of withdrawal with respect to the purchase of products on the website www.espiamos.com only will be awarded in the event that the buyer has the status of consumer .and provided that the nature of the acquired permits,
In accordance with the RDL 1/2007, of 27 march, by which approves the text refundido of the General Law for the Defence of Consumers and Users and other complementary laws, the consumer may withdraw within 14 calendar days from the receipt of the product in accordance with the provisions of the following paragraph. Also, HISPA IMPORTS DELUXE S. L. U. depending on the case, reserves the right to issue a voucher for the same amount to be redeemed within a period of one year by another product offered on our website.
To exercise the right of withdrawal the user must communicate within the withdrawal period, of its intention to withdraw from the contract. The consumer shall fill in and submit the model withdrawal form which is available here or by any unequivocal statement that the consumer expresses a user expresses its intention to cancel via postal mail to: Hispa Imports Deluxe S. L, Avenida Juan Sanchis Candela no. 28, 03015 Alicante, Spain.
In the event that the consumer exercises the right of withdrawal in accordance with these conditions and with the regulations of consumers, HISPA IMPORTS DELUXE refund the amount of the purchase in the same way in which it has been paid and within a maximum of 14 days from the receipt of the product and reserving the faculty, depending on the case, issuing a bond for the amount of the product to be exchanged for another during the term of a year.)
HISPA IMPORTS DELUXE informs that all the costs and risks linked to the return of the products shall be borne by the user/ consumer in accordance with article 108 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
Without limiting the foregoing, HISPA IMPORTS DELUXE informs you that in any case an exemption is provided for the exercise of the Right of Withdrawal in the following cases:
- Contracts for the supply of goods made according to the specifications of the consumer and user or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
- Contract for supply of goods sealed, which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery.
- Contracts for the supply of sound recordings or video recordings, discs and software which were unsealed by the consumer and user after delivery, as well as computer files, provided electronically, which may be downloaded or reproduced immediately for their permanent use.
- The supply of digital content not provided on a tangible medium where the performance has begun with the prior express consent of the consumer and user with the knowledge on his part of which it loses in consequence of the right of withdrawal
- Any type of software.
- Products that have been manipulated or customized.
VII.- Applicable law.
Any dispute that may arise from the use of, or use of this website, the parties submit to the Jurisdiction and Competence of the Courts and Tribunals of Alicante capital, waiving their own Jurisdiction with the exception of that resulting from application of Royal Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
Also, HISPA IMPORTS DELUXE informs the consumer of their desire to adhere to the platform of online dispute Resolution for any dispute that may arise in the field of consumption from the time that Spain has bodies of resolution of conflicts in accordance with the provisions of art. 14.2 of Regulation (EU) 524/2013 that is available at the following link: https://ec.europa.eu/consumers/odr/. HISPA IMPORTS DELUXE is not responsible for possible anomalies in the operation of this platform.
VIII.- Other considerations.
HISPA IMPORTS DELUXE reserves the right to modify these General Conditions at any time without incurring a detriment to the user, and respecting, in its case, the conditions that in every moment they were in force.
At any time the consumer may, in your case, file your claims by contacting, both by e-mail to the following email address Customer Care Center as written by directing your complaint to the registered office of the company at the following address Avenida Juan Sanchis Candela no. 28, 03015 Alicante, Spain.
HISPA IMPORTS DELUXE S. L
C/ Duque de Sesto 13
Phone: 911 369 092