Shipments are Fast and Discreet
Orders are shipped in an opaque, without any reference to the content. As the sender will contain only the initials of our company Hispa Importaciones Deluxe = H. I. D.
The package will be delivered to the address designated at the time of the order or in the franchise closest to home.
Orders are processed from Monday to Friday from 10:00 h. to 17:30 h.
Products in stock will be processed and shipped within 24 business hours from the time of receipt of payment.
Shipments with destination the peninsula
- Express service 24 hours: Free of charge if it exceeds 150€ of purchase, and 5.99€ otherwise. You will receive your order within estimated 24 hours.
- Premium service 9,99€ VAT included. You will receive your order the next day before 13:30 always and when it is done before 16:30 the previous day.
Both services include a shipping insurance of $ 1000 for the cases of theft, loss or damage. To enforce this insurance shall comunircarnoslo in the first 24 hours after you receive the goods.
Shipments with destination to the Balearic Islands
- Economic service: 7,50€ VAT included. You will receive your order within 3 - 5 days.
Shipments with destination Canary Islands, Ceuta and Melilla
- Service Budget: € 17.5 per Kg. You will receive your order in 7 business days. Will be through e-Mails (including DUA, and submission certificate). Each additional kg will cost 9,5€ (VAT Included).
Cash on delivery: shipping cash on delivery you will pay your order at the time of delivery. This form of payment has an additional cost of 4% commission (maximum 50€) that is charged by the transport company by the management. This form of payment is only available for Spain and Portugal. You are required to provide a contact phone number. If you choose this method, you is obliged to the acceptance and payment of the same. This service is not available for the Canary Islands, Ceuta and Melilla, nor for the Urgent service in the Peninsula.
All shipments will be made, urgently, by transport companies DHL, ASM, MRW, FEDEX, or UPS. The shipping price is calculated based on the weight of the package and the area.
In the event of delay in delivery exceeding 30 days, and provided that this delay is attributable to HISPA IMPORTS DELUXE SL, the customer, upon written complaint (letter, fax or e-mail), you may withdraw unilaterally from the order, restituyéndosele the amounts paid in case of prepayment, in attention to the articles 103 and following of the Royal Decree Legislative 1/2007.